Frequently Asked Questions
1. What is African RTW?
African Ready-to-Wear (RTW) refers to pre-made clothing that embodies the rich, diverse, and vibrant fashion of African cultures. These garments are designed to be worn straight off the rack without the need for custom tailoring.
2. How can I place an order?
You can place an order by browsing our online store, selecting the items you like, and adding them to your cart. Once you are ready, proceed to checkout, enter your shipping details, and make a payment using our secure payment gateway.
3. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. You can find more details about our shipping policy on our Shipping Information page.
4. What payment methods do you accept?
We accept various payment methods including credit and debit cards. All transactions are processed securely.
5. How do I know my size?
We provide a detailed size chart on each product page to help you choose the correct size. If you are still unsure, please contact our customer service team for assistance.
6. Can I return or exchange an item?
Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving the item. Please ensure the product is in its original condition with tags attached. For more information, visit our Returns & Exchanges page.
7. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our website or the carrier’s website to track your package.
8. What materials are used in your clothing?
Our garments are made from high-quality fabrics such as cotton, linen, and various traditional African textiles. Each product description provides specific details about the materials used.
9. How do I care for my African RTW clothing?
Care instructions vary depending on the fabric and design of each item. Please refer to the care instructions on the website for specific instructions. Generally, we recommend hand washing or using a gentle machine wash cycle with cold water.
10. Do you offer custom designs?
Currently, we focus on ready-to-wear collections. However, we may offer limited custom design services based on order. Please subscribe to our newsletter and waitlist for updates on such offerings.
11. How can I contact customer service?
You can reach our customer service team via email at support@savarrah.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
12. Are your products ethically made?
Yes, we are committed to ethical fashion practices. Our products are made in fair-wage environments, and we work closely with local artisans to ensure sustainable and ethical production methods.
13. Do you have a physical store?
Currently, we operate exclusively online to make our unique designs accessible to customers worldwide. Any changes or additions to our store locations will be announced on our website and social media channels.
14. Can I purchase a gift card?
Yes, we offer digital gift cards which can be purchased on our website. These are perfect for gifting friends and family who love African fashion.
15. How can I stay updated on new arrivals and promotions?
You can stay updated by subscribing to our newsletter and following us on social media. We regularly share updates on new collections, special offers, and exclusive promotions.